My husband And that i not too long ago took a trip into the Virgin Islands and returned on three/eleven/13. Our Flight dwelling on American Eagle flight 4891 was delayed for consider-off from St Thomas to San Juan. We ended up designed to catch a connecting flight, American Airlines flight 1454 from San Juan to JFK in Ny following a two hour layover. We have been reassured in St. Thomas that we'd make our connection and that the aircraft would watch for the connecting passengers. Whenever we arrived in San Juan we learned our flight had already taken off. In attempting to resolve this we had been scolded for going to the Incorrect counter (We had been sent by an American Eagle employee into the American ticket counter). Astonishingly though, even though we had dedicated that “faux pas,” he was ready to print a Jet Blue ticket from his American terminal! Thankfully we were being lastly on our approach to our location – JFK in New York. After we asked about our baggage the American agent in San Juan wasn’t confident what to tell us. He mentioned that they had in all probability missed the flight to JFK too but to examine when we arrived there. As we expected, our luggage didn't observe us to The big apple so we filed a declare and were being sent on our way back to Lisbon, CT 3 hrs far from Big apple. The following morning, on three/eleven/13, we termed American Airlines about our baggage Which’s wherever the runaround commenced. We ended up at first advised that our luggage Ought to have designed it to JFK that morning but they might not explain to.
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I have attempted booking flights from Charlotte ,NC to Tobago. I'm unable to guide these flight on yours or US Airs Internet sites,nonetheless I can book them on Expedia and Travelocity. I didn’t would like to e-book these which has a next occasion.
My Mother experienced a worst working experience with AA flight.my Mother is eighty one yrs.outdated Woman who isn't going to converse English.We asked for wheelchair support due to her arthritis plus a language problem.We experienced reconfirmed out request before her departure and a couple of days right before all together four occasions.At DFW airport she needed to transform aircraft.She got from the aircraft and was instructed to look ahead to a wheelchair support.Following waiting long time no one came to help her.Because of not getting a wheelchair support in time she skipped her connecting aircraft to N.J.By some means she regulate to acquire a plane but not till subsequent early morning.Agent was helping her to make an arrangement for her to stay overnight in the Airport.
after a delayed flight outside of Detroit for the reason that there wasn’t a working PA system( which we were told was FAA mandatory). We reloaded on exactly the same airplane and flew to Dallas in excess of two hrs afterwards. ( the flight attendants had to stroll the ailes to speak). our flight was to go away at 600am. we eventually left at look at here now 1145am. Upon arriving in Dallas we have been rushed to our up coming gate for Denver. On arriving in Denver late afternoon, we had no baggage. We have been informed It will be on among the upcoming three flights from Dallas.
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The whole reverse is your worker Liibide (sorry I didn’t obtain the spelling of his identify). I wait to simply call him a Consumer Service Rep. He did help me with a few challenges I had on my outgoing flight but essentially was of no help in any way with my return flight.
There was no gate All set for us and we waited a hour right before one particular was All set. That was not what we predicted.
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I am unfortunate to say I am let down in American Airline’s handling of the make a difference. We under no circumstances received our luggage until late from the working day on March thirteenth. To add insult to injury we were being charged $twenty five per bag by American Airlines for our return flight household even though we didn’t pay out to check our bags on how on the Virgin Islands.
LIES. American Airways has lied to me consistently. My bag did not arrive within the airport. I had been looking ahead to an prolonged stretch of time for the carousel and no luggage arrived out for my flight. Nor did anyone with the baggage Workplace that had a transparent view on the carousel occur out to mention nothing will be coming. I checked within the Business office and they then explained there was NO Rationale why my suitcase shouldn’t have arrived. They were being to send out my suitcase to me at my hotel. At two:24 PM I been given a cellular phone call from a recorded message stating my bag was picked up and will be shipped in just 6 hours. LIE. I called the delayed baggage number and was instructed it absolutely was picked up at 3 PM and can be sent in just six hours. LIE. I checked online this night and it stated it was picked up at 3 PM and would be shipped in six several hours. LIE.
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I would like another person to simply call me regarding the 3 worst shopper service phone calls I've at any time had now. E-mail me initial since the consultant explained I'm able to only do it in crafting. #flysouthwest. #behelpfulfail
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